Refund policy

Return & Refund Policy

We offer a 30-day return policy. You may request a return within 30 days after receiving your order.

Return Eligibility

To be eligible for a return, the product must be unused, undamaged, and in the same condition in which it was received. It must include the original packaging, accessories, manuals, and labels. Proof of purchase or an order number is required.

To request a return, contact us at support@ironfixtools.com. Please do not send products back without prior authorization. If your return is approved, we will provide return instructions and the appropriate return address by email.

Return Shipping

For returns caused by a change of mind, ordering the wrong product, or another reason not related to a product defect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

If you receive a damaged, defective, or incorrect product, IRONFIX Tools will cover reasonable return shipping costs after the issue has been verified.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. Contact us within 7 days of delivery if the product is damaged, defective, or incorrect.

Include your order number and clear photographs of the product, packaging, and shipping label so that we can evaluate the issue and provide an appropriate solution.

Non-Returnable Products

The following products cannot be returned unless they arrived damaged or defective:

Products that have been used, installed, altered, or damaged after delivery
Opened or used abrasive wheels, cut-off wheels, or other consumable products
Products missing original packaging, components, accessories, or labels
Gift cards
Products marked “Final Sale”
Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about the return eligibility of a specific product.

Exchanges

We do not offer direct exchanges. To obtain a different product, request a return for the original item and place a new order after the return is approved.

Order Cancellations

To request an order cancellation, contact support@ironfixtools.com as soon as possible. Orders that have already been processed or shipped cannot be canceled and must follow the standard return process.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, contact support@ironfixtools.com.